Stay FAQ
What time is check-in and check-out?
Check-in is 4:00 p.m. and check-out is 11:00 a.m.
What is your cancellation policy?
The Hotel at Falcon Lake & The Cottages: Cancellations made within 14 days of arrival are subject to a full charge.
The El’nor Lodge, The Wilderness Lodge & The South Shore House: Cancellations made within 30 days of arrival are subject to a full charge.
No-shows and early departures are subject to a full charge.
Is parking included?
Yes — complimentary on-site parking is available for registered guests.
Do you have EV charging on-site?
Yes — we offer EV charging on-site for guest convenience.
Is Wi-Fi included?
Yes — complimentary Wi-Fi is available throughout the hotel. Wi-Fi details are provided in your Room Key Envelope
Is the hotel pet-friendly?
Please contact Guest Services prior to booking to confirm our current pet policy and availability.
Is daily housekeeping included?
Yes — housekeeping service is provided daily between 10:00 AM and 5:00 PM.
How do I contact Guest Services during my stay?
Dial 0 from your in-room phone to reach Guest Services or call 204-349-8400
Do I need reservations for dining?
Reservations are strongly recommended for 1964, especially on weekends and peak travel dates.
Do you offer cribs or rollaway beds?
Limited and for certain room types.
Is the pool open for public use?
No — our pool is reserved exclusively for registered hotel guests to ensure comfort, safety, and an elevated guest experience.
Do you serve breakfast?
Yes. During the off-season, we offer a light continental style breakfast menu Monday–Friday, with our full breakfast menu available on weekends. During the summer season, our full breakfast menu is served daily.
Do you have a hot tub?
The Wilderness Lodge and The El’nor Lodge have hot tubs exclusively for those venues, the main hotel does not have a hot tub.